Refund & Return Policy
At DesignsByShelia, we pour our heart into crafting each unique piece, from intricate Wire "Tree of Life" Beadwork and Custom Dreamcatchers to Versatile Accessory Clips and Shamballa Bracelets. We want you to love your purchase, so please take a moment to review our policy below.
Frequently asked questions
Understanding our policies helps ensure a smooth and positive experience with DesignsByShelia. We are committed to transparency and customer satisfaction within the scope of our handmade offerings.
What should customers do if they want to return or exchange a piece they bought from DesignsByShelia?
Because each item is handmade and created with care, DesignsByShelia does not accept returns or exchanges. All sales are final.
Under what conditions can a customer get their money back, and how long do they have to request a refund?
All sales are final. Refunds are not typically issued. However, if your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery to arrange for a replacement or solution.
What happens if a customer receives a piece that was damaged during shipping?
If your order arrives damaged, please contact us within 7 days of delivery. Include your order number and a photo of the damage. We will gladly replace the item or offer a suitable solution.
Since many of your pieces are unique or custom-made, are there any special rules for returning these kinds of items?
As all our items are handmade and one-of-a-kind, we do not accept returns or exchanges. This ensures that each piece remains unique and special. For any issues with damaged or incorrect items, please refer to the guidelines above.
How can I contact DesignsByShelia regarding an issue with my order?
To report a damaged or incorrect item, or if you have any questions about this policy, please reach out to us via email at: designsbyshelia@outlook.com. Please include your order number and a photo of the issue for prompt assistance.
What is the policy on order cancellations?
Orders may be canceled within 24 hours of purchase, provided they have not yet shipped. Please contact us immediately if you need to cancel an order.
What if my package is lost in transit?
Once an order has shipped, delivery delays or issues caused by the shipping carrier are outside of our control. If your package is lost in transit, please contact us, and we will assist you in filing a claim with the carrier.
Do you offer exchanges?
Due to the unique, handmade nature of our products, we do not offer exchanges. Our focus is on providing you with a one-of-a-kind piece.
Still have questions?
If you have any questions about our refund and return policy, or any other aspect of your order, please do not hesitate to reach out. We're here to help!